Refund & Returns Policy for Evootis – Insect-Repellent Home Products

At Evootis, we are dedicated to offering high-quality insect-repellent solutions for your home and ensuring customer satisfaction. If you’re not completely satisfied with your purchase, our Refund & Returns Policy is designed to provide clear guidelines to assist you.

  1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original packaging.
  • The return request must be initiated within 30 days of the delivery date.
  • Products that have been opened, used, or are missing original components (like packaging or accessories) will not be eligible for returns.

If you received a damaged or defective item, please contact us immediately for a replacement or refund.

  1. How to Initiate a Return

To start the return process, follow these steps:

  • Contact our customer service team at info@evootis.xyz or call (870) 353-2842.
  • Provide your order number, product details, and the reason for the return.
  • After approval, we will issue a Return Authorization and provide you with instructions on how to send back the product.

Please note that return shipping costs are the responsibility of the customer unless the product was defective or sent in error.

  1. Refund Process

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If approved, refunds will be processed in the following manner:

  • Original payment method: The refund will be credited back to the payment method used during the purchase.
  • Refunds typically take 7-10 business days to reflect in your account, depending on your bank or credit card provider.

If the returned product does not meet our eligibility criteria, we reserve the right to reject the refund request.

  1. Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Opened or used insect-repellent products.
  • Products marked as final sale.
  • Gift cards or promotional items.
  1. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. You will need to provide photos of the damaged product to help with the process.

For defective or damaged products, we offer the following options:

  • Replacement with the same product.
  • Full refund of the purchase price.
  1. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange a product, you will need to follow the return process and place a new order for the desired item.

  1. Order Cancellations

If you wish to cancel your order, please contact us immediately at info@evootis.xyz or call (870) 353-2842. Once an order has been shipped, it cannot be canceled, and you will need to follow the return procedure.

  1. Contact Us

If you have any questions regarding our Refund & Returns Policy, feel free to reach out to us through the following channels:

  • Email: info@evootis.xyz
  • Phone: (870) 353-2842
  • Address:32477 US-138, Iliff, CO 80736,USA

At Evootis, we strive to ensure that every purchase meets your expectations. Our Refund & Returns Policy is designed to make the process easy and transparent, giving you peace of mind with every order.