Return and Refund Policy | Evootis

Introduction

At Evootis, we are committed to providing high-quality insect-repellent integrated furniture that enhances your living space while ensuring a bug-free environment. Customer satisfaction is our top priority, and we strive to offer a seamless shopping experience. Please read our Return and Refund Policy carefully to understand your rights and options.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, undamaged, and in its original packaging.

  • The return request must be made within 30 days of delivery.

  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Certain products cannot be returned, including:

  • Items that have been customized or modified upon request.

  • Products with visible signs of wear and tear.

  • Clearance or final sale items.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund as follows:

  • Approved Returns: Refunds will be issued to the original payment method within 7-10 business days.

  • Rejected Returns: If the item does not meet return eligibility, we will notify you, and the product can be sent back at your expense.

4. Exchange Policy

If you received a damaged or defective product, we will offer an exchange or full refund. Please contact us within 48 hours of receiving the item and provide photographic evidence of the issue.

5. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a manufacturer defect or our error.

  • We recommend using a trackable shipping service to ensure safe delivery.

6. How to Initiate a Return

To start a return, please contact us via: 📍 Address: 1814 E Marsden Pl, Baton Rouge, LA 70816, USA
📞 Hotline:  (215) 361-2056
📧 Email: info@evootis.xyz

Please include your order number, reason for return, and any relevant photos to help us process your request quickly.

7. Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.

  • After 24 hours, cancellations may not be possible if the order has already been processed.

8. Policy Updates

Evootis reserves the right to update this Return and Refund Policy at any time. Any changes will be posted on our website.